Terms & Conditions

Please ensure that you must take out the time to read the Important Information and ScrollnBook General Terms and Conditions section prior to confirming and paying for your booking with us.

Important Information

When it comes to travel we know it’s hard to beat the enthusiasm and expectation of a new adventurous voyage, but because we’d hate for superfluous surprises to spoil your plans or leave you out of pocket, please make sure that you check out all the crucial information section in this travel reference prior to confirming travel journey with us.:

Collection of personal information

• Please check that all the spelling of names in your booking are correct (names must be exactly as per passport names) earlier to confirming your booking.
• If you are travelling internationally, please send us a photo or copy of the personal details page of your passport at time of paying for the booking.
• Please check your passports are undamaged, and remain valid for at least six months after your planned return date or you could be denied boarding.
• All travellers are independently responsible for meeting all government and supplier travel requirements, including passports, visas documentation, health and any other requirements.
• Government regulations concerning travel can change at short notice and may result in additional cost or financial loss, therefore any use of travel services we arrange as sales agent for our suppliers is at your own risk. We recommend that you check safetravel.govt.nz and www.australia.gov.au for the latest Government advice prior to booking and commencing travel.
• If frequent flyer points are important, please let me know prior to confirming your travel as some fares are ineligible for points or upgrades.
• We strongly recommend that you purchase comprehensive travel insurance at the time of booking travel. If not included, we are happy to provide an insurance quote on request. However, as COVID is a known risk many insurance providers have limited COVID related cover, please check any policy carefully to ensure it meets your specific requirements.
• We are not licensed to provide health, visa or immigration advice and any advice I provide is of a general nature only. However, we can provide administrative assistance with completing visa applications (fees may apply) or refer you to recommended specialists for assistance to confirm visa requirements for any country you are travelling to. Your GP will be able to advise on vaccinations or medical requirements for any destination you are travelling to.
• If you are leaving NZ/AU on a foreign passport, please ensure you have re-entry visa prior to your departure.
• Please let us know if you have any specific seating, baggage, meal or assistance requirements prior to paying for your booking. However please be aware that special requests can vary depending on airport, airline, aircraft, route and fare and are not guaranteed until check in.

Cancellation

We like to be truthful about what happens if your travel is cancelled. Where travel schedules are cancelled for any reason, including for any event beyond our control then we will pay to you in full, if any refund received from the Supplier/Merchant on your behalf. However, any refunds payable to you may not include commission paid by the Suppliers/Merchants to us for services provided and any additional income earned in relation to the booking. Where travel arrangements are cancelled for any reason prior to full payment being made, then any ScrollnBook.com non-refundable deposits will also be forfeited.

Suppliers have their own contracts covering cancellation, and charges for amendments and cancellation may apply of up to 100% of the worth of the booked item. Other Supplier/Merchants terms and conditions may also apply in relation to your booking.

Amendment Fees

Any modifications after reservation for any reason will incur a ScrollnBook.com amendment fee plus any Principal (Supplier/Merchants) fees. Re-issue, amendment and upgrade conditions must be completed as per the terms and conditions of the relevant Principal.

In addition to any Supplier/Merchants fees, the following ScrollnBook.com amendment fees will apply:

• Each amendment to a Domestic Travel: a fee of $45 per passenger per booking in addition to Principal fees will apply.
• Each amendment to an International Travel will incur a fee of $175 per passenger per booking in addition to Principal fees

ScrollnBook General Terms and Conditions

Opportunity and Support

These terms and conditions apply to all travel services transactions with the ScrollnBook.com (we/us).

As travel agents, we offer for sale numerous products and services on behalf of airlines, transport operators, hotels and other accommodation suppliers, tour operators and all other principal suppliers. These are referred to in these terms and conditions as "Principal/s". We act as the agent of the Principals.

We do not provide travel merchandises and travel services. We receive remuneration from the Principals by way of commission or other payments related to the sale of travel products and travel services. As a travel agent we support the direct contractual relationship between you, the customer, and the Principals. As such, your booking is subject to the Principal(s) terms and conditions, copies of which have either been provided to you or are otherwise available on request from us. All tickets, receipts and vouchers are issued subject to the terms and conditions specified by the relevant Principal. We undertake to fulfil our role as agent for the Principal(s) with realistic care and skill, but we cannot and do not guarantee the act of the functions offered by the Principals and we will not be liable if you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In any such case your remedy will lie with the Principal.

Information Provided by Us

We may provide you with general information from public sources or material made available from our Suppliers/Merchants including brochures, magazines, however we have not verified that information and (to the maximum extent permitted by law) do not take any liability for any inaccuracies or falsifications contained in such information. We are not liable or responsible for your compliance with local laws, regulations and other requirements.

Amendments to travel requirements, schedules and travel services by governments or principals

Principals or Governments may make changes without or with limited notice to routes, schedules, cancel services, or change entry, visa, health or quarantine requirement or make other decisions that impact your travel plans. If this occurs, we will work with you to minimise the effect on your travel, however ScrollnBook.com are not liable for any losses or additional costs that Occurs.

Costs & Prices

All the transactions for the prices shown are in New Zealand Dollars unless apparently noted otherwise. All prices are subject to availability and can be changed or withdrawn prior to acceptance and payment being made by you. Airfares and other prices offered by the Principals can increase with limited notice even though your arrangements have been confirmed (due to currency fluctuations, tax changes and for other reasons). Such price increases are beyond our control and you will be liable to pay for any such increases. Numerous airlines now impose surcharges on the price of travel. These surcharges may change between the time you make a reservation and the date of full payment. You will be responsible to pay for any increases in such surcharges.

Government or local authorities may amend or announce new taxes after you have paid in full which you will be obligated to pay either to the travel merchant, or direct to us. In the instance we are required to collect additional taxes or charges from you, we will collect this amount from you prior to departure date of travel from the origin point.

Our fees and charges

As a travel agent, we may charge an Administration Fee prior to providing an authorization for travel. However, if you do not confirm the booking with House of Travel, or the booking is subsequently cancelled (for any reason), then the fee is non-refundable.

Amendments Fees

Any changes after booking for any reason will incur a House of Travel amendment fee plus any Principal fees. Re-issue, amendment and upgrade conditions are subject to the terms and conditions of the relevant Principal. It is your responsibility to ensure that any credits are used in accordance with the terms and conditions of the Principal. The Fees will apply:

• Each amendment to a Domestic reservation: a fee of $45 per passenger per booking in addition to Principal fees will apply.
• Each amendment to an International reservation will incur a fee of $175 per passenger per booking in addition to Principal fees.

Cancellation

Where travel arrangements/activities are cancelled for any reason, any refunds payable to you may not include commission paid by the Suppliers to us for services provided and any additional earnings earned in relation to the booking. Additional Principal cancellation fees may also apply. Where travel arrangements are cancelled for any reason prior to full payment being made, then any non-refundable deposits will also be forfeited. In addition to any fees we charge, our Principals may also charge amendment, administration, and cancellation fees and unless expressly stated otherwise, bookings may be non-transferable and/or non-refundable. In some cases, it may not be possible to change the travel reservations or to cancel the reservation or it may be uneconomic for you to do so. You must always check the cost before authorizing the changes in any travel reservations. Your right to a refund is subject to the terms and conditions of the ticket price or travel service provided by the Principals. We are not liable for any delays by a Principal in processing a refund. Principals may take a significant time to process a refund and any payment of a refund which need to pay to you is subject to us receiving it from a Principal.

Changes to these terms and conditions

We may modify these terms and conditions at any time. The applicable terms and conditions are those in effect at the time you make a travel booking with us.

Governing Law and Enforcement & Privacy

Any disagreements you may have with ScrollnBook.com will be subject to New Zealand law and the jurisdiction of the New Zealand Courts. Merchants and your agreements with them may be subject to different laws and jurisdictions. We note that international air transport agreements may apply in respect of the travel services in your booking. Any illegality, unenforceability or inaccuracy of a provision of these Terms and Conditions does not affect the legality, enforceability or validity of the remaining provisions. To assist your travel booking or to provide a travel information we will need to collect appropriate personal information from you and provide this to travel services merchants and other individual’s entities. By proceeding you confirm consent from behalf of all named travellers to us processing and providing your personal information (which may include sensitive information) to these merchants for the purposes of accomplishing the booking, noting that because some travel services merchants and facilitating individuals are located outside New Zealand, they may not be required to protect your personal information in a way that, overall, provides equivalent safeguards to those in New Zealand.